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COMPLAINT PROCEDURE

(excluding US inquiries)

About Nexus Global

Nexus Global specialises in providing a regulatory platform and compliance support to international

financial advisers and intermediaries to enable them to meet regulatory requirements to provide their

clients with a professional service.

The financial advisers trading under Headway Wealth Ltd. are members of Nexus Global. Nexus Global is a division of Blacktower Financial Management (International) Limited (BFMI). All approved members of Nexus Global are appointed Representatives of BFMI. BFMI is licensed and regulated by the Gibraltar

Financial Services Commission (FSC) and bound by the rules under licence number 3647:

http://www.fsc.gi/regulated-entity/blacktower-financial-management-international-limited-

3647

The financial advisers trading under Headway Wealth Ltd. are members of Nexus Global EU. Nexus Global EU is a division of Blacktower Financial Management (Cyprus) Limited (BFMCL) which is licenced and

regulated by the Cyprus Securities & Exchange Commission (CySEC) under licence number 386/20:

https://www.cysec.gov.cy/en-GB/entities/investment firms/cypriot/87610/ and; Blacktower

Insurance Agents & Advisors Ltd (BIAAL). which is licensed and regulated by the Insurance

Companies Control Service (ICCS) - Licence No. 5101:

https://www.mof.gov.cy/mof/iccs.nsf/home_en/home_en?OpenDocument

NEXUS GLOBAL COMPLAINT PROCEDURE (INTERNATIONAL RESIDENTS)

It is important that we hear any concerns you have regarding the services we offer.

Nexus Global operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaint’s procedure.

Should you have a complaint we ask that you inform Nexus Global Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.

Complaints can be emailed to: info@nexus-global.net or you can also write to:

Nexus Global

Waterport Place,

Floor 2 Unit 2.3

Europort Road,

Gibraltar GX11 1AA

NEXUS GLOBAL COMPLAINT PROCEDURE (EU RESIDENTS)

It is important that we hear any concerns you have regarding the services we offer.

Nexus Global EU operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaint’s procedure.

Should you have a complaint we ask that you inform Nexus Global EU Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your

complaint being answered more promptly.

Complaints can be emailed to:

infocyprus@blacktowerfm.com

Or you can also write to:

Nexus Global EU

102 Michael Zavou, 1st Floor

Ayios Athanasios,

Limassol, 4107

Cyprus